Cartoon rice ball Pacha dog back clip crossbody chain adjustable braided rope universal phone case strap lanyard jewelry

About Transportation

1. Does The Selected Shipping Service Apply To My Country？What Is The Carrier? How Long Will It Take To Arrive?

We offer free shipping to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

(1) Free Shipping:

• Cost: Free

• Process Time: 1-2 weeks

(2) Fast Shipping (only available to Norway, Iceland and Cyprus)

• Carrier: UPS/DHL Express

• Cost: €100 per piece

• Process Time: 1-2 weeks

• Shipping Time: 5-7 days

In most cases, we will process and arrange shipment within 1-2 weeks after receiving your order. For the same country, shipping time varies from region to region.
• We ship for free to most countries. Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If you still have questions or need to ship to other countries, please contact us for inquiries: support@tomosshop.com
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team support@tomosshop.com for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

If the phone case you received is severely damaged or unusable (e.g., cracked, bent, or cannot be installed properly), please contact us within 7 days of delivery with photos of the issue. We will offer a free replacement or a full refund.
Minor cosmetic issues such as light scratches or slight packaging damage are not considered product defects and do not qualify for a return.
If you wish to return the item for other reasons, it will be treated as a regular return, and a restocking fee of up to 35% may apply. We also reserve the right to deduct outbound shipping costs from the refund.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at support@tomosshop.com, we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more